Disney+ Subscription

[lilaimz11]

Hello 

I have recently tried to activate Disney+ under my pay monthly subscription however the code I was given said it couldn't be redeemed. As I have access to Disney+ under iTunes until 4th May I decided just to leave it until that expires. However I have now been charged for Disney+ on my 02 bill but when I checked with Disney+ directly they have advised there's no record of my 02 subscription being activated with them. 

I need to speak to someone at 02 as I am being charged for something they aren't providing but I know the phone lines are really restricted. I just wondered if anyone else had experienced this?

[Cleoriff]

Hi @lilaimz11 

Go to My O2 to redeem your extra. You'll be able to redeem it through the 'Your extras' section under manage your account.

Here is a link to the help and support page. Here you will find how to redeem your extra.

https://www.o2.co.uk/help/account-and-billing/extras#choose

[lilaimz11]

Hi @Cleoriff 

Thank you for your reply. There is no option to redeem the extra as it's already showing as active and I am being charged for it.

Do you think it would be best for me to contact 02? 

[Cleoriff]

@lilaimz11 

Yes. Numbers to call are in this link Guide: Coronavirus Community Help and Support