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Disney + Subscription Cancellation

Russ001
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Hi

 

I signed up to the 6 month free Disney Plus when I took out my new pay monthly contract. The 6 months  free is coming to an end and I can't see anyway to cancel it. I have tried the website, MyO2 and Disney Plus website. They all say that I have Disney Plus subscription linked to my o2 account but there is no option to clisk on the Disney PLus subscription to obtain any informatio let alone cancel it. As there is no way to contact o2 other than to wait on the phone (which is meant for urgent queries only) or write them a letter, can anyone help me please?

 

Thanks

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MI5
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@Russ001 

You click on the + sign in the extra and it opens the options

One of them is to turn off auto renew.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
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@Russ001 

You click on the + sign in the extra and it opens the options

One of them is to turn off auto renew.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Russ001
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Thanks a lot for your help. I've been looking everywhere for that option, didnt realise the '+' was a drop down menu type thing, I just thought it was part of the website aesthetics rolling_eyes

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MI5
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You're welcome @Russ001 thumbsup

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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iphone4sir
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I’d an issue as I was paying for it - couldn’t see the toggle - but I ended up having to phone and they did it for me
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jarosique
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i have the same problem but in my case i do not have account with O2 because i cancelled it a year ago but i still have the subscription with disney plus through O2. So I cannot cancel with Disney and i do not have account with O2.

So how can i solve this issue?

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Bambino
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@jarosique I will tag an O2 account advisor who will be on in the morning and will send you a Private Message to hopefully help you resolve this.

@O2Lisa can you please assist?

I DO NOT WORK FOR O2



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O2Lisa
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Morning all, of course I will @Bambino slight_smile

@jarosique I'll message you privately and look in to this for you.

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

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