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Disney Plus

Hamid786
Level 1: Joiner
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why have I been charged twice for Disney plus?

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MI5
Level 94: Supreme
  • 150224 Posts
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@Hamid786 

You can get in touch with Payment Management team on 0800 902 0217

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

Guide: Adding and removing O2 Extras  

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 2 of 4
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MI5
Level 94: Supreme
  • 150224 Posts
  • 641 Topics
  • 28607 Solutions
Registered:

@Hamid786 

You can get in touch with Payment Management team on 0800 902 0217

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

Guide: Adding and removing O2 Extras  

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 4
340 Views

Hamid786
Level 1: Joiner
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Registered:

Thanks my issue is now resolved...it was payment in advance and their was a pro rata refunding of 7.99 for original Disney plus with 2 charges of 10.99 for premium but now fully explained so should be back to normal on next bill

 

Message 3 of 4
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MI5
Level 94: Supreme
  • 150224 Posts
  • 641 Topics
  • 28607 Solutions
Registered:

Welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 4
300 Views