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Disney Plus

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Hamid786
Level 1: Joiner
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on ‎23-06-2024 13:54

on ‎23-06-2024 13:54

why have I been charged twice for Disney plus?

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MI5
Level 94: Supreme
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on ‎23-06-2024 13:59

on ‎23-06-2024 13:59

@Hamid786 

You can get in touch with Payment Management team on 0800 902 0217

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

Guide: Adding and removing O2 Extras  

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 149394 Posts
  • 641 Topics
  • 28495 Solutions
Registered:

on ‎23-06-2024 13:59

on ‎23-06-2024 13:59

@Hamid786 

You can get in touch with Payment Management team on 0800 902 0217

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

Guide: Adding and removing O2 Extras  

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Hamid786
Level 1: Joiner
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on ‎25-06-2024 18:02

on ‎25-06-2024 18:02

Thanks my issue is now resolved...it was payment in advance and their was a pro rata refunding of 7.99 for original Disney plus with 2 charges of 10.99 for premium but now fully explained so should be back to normal on next bill

 

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MI5
Level 94: Supreme
  • 149394 Posts
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on ‎25-06-2024 19:03

on ‎25-06-2024 19:03

Welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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