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Discusted with o2 upgrade service
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on ‎30-08-2011 14:56



Re: Discusted with o2 upgrade service
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on ‎30-08-2011 19:38

Re: Discusted with o2 upgrade service
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on ‎30-08-2011 20:39


Re: Discusted with o2 upgrade service
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on ‎30-08-2011 21:03
How easier would you like me to make it for you do you not understand it??? I do not want to make it fun i am not happy ok ![]()
Write it in comprehensible english so we (being customers ourselves) can try and help.
In other words, take a deep breath re-read exactly what you have written out loud and see if it makes sense to you.
Re: Discusted with o2 upgrade service
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on ‎30-08-2011 21:08
How easier would you like me to make it for you do you not understand it??? I do not want to make it fun i am not happy ok ![]()
You have to remember that its only customer on the forum and not o2 staff.
If you need to complain then inwould email o2 complaints direct.
Use iPhone XS Max dual sim, SE, Honor 10, IPad Pro 11, Apple Watch 4 LTE, 100+ Mpbs Barrier and a Record Player.
Re: Discusted with o2 upgrade service
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on ‎30-08-2011 21:14
Total sympathy though!

Re: Discusted with o2 upgrade service
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on ‎05-09-2011 22:26
I've had a number of convenient excuses fired at me over the last week, I know a lot of the issues with delivery are down to Yodel/DHL, but O2 have hardly covered themselves in glory either.
They have just undermined each other the whole way.
Free Next day delivery is advertised, they rang to confirm the delivery address with me and confirmed delivery was on schedule. Next day no movement on the order, contacted them and it was conveniently out of stock the day before, no mention of that in the conversation I had regarding the delivery address etc.
I rang on Thursday when Yodel appeared to just give up on the delivery, and got a call back. Rang on Saturday morning and asked for a call back and was informed they are a incoming call centre only. Had another call back from them today.
Wanted to just forget everything and cancel the upgrade. Was informed I couldn't as i'd waived any cooling off period and any statutory rights I had under the Distance Selling Act as i'd paid £10 to upgrade a few weeks early. Was in a O2 shop on Saturday under the T&C's on display for fast track upgrades it states those rights are only waived when I use my new tariff with my new phone, which I haven't received as yet. At least they let you cancel, I got stonewalled on that one.
I've asked to speak to a manager/supervisor and been informed they were in a meeting, this is 7.30pm on a Thursday meeting, asked to be put through to upgrades and told it wasn't possible.
It's just hard work, it won't help but I don't think Orange are any better, my wife had to make half a dozen calls to them just to get a PAC number the other week.
I did notice that Yodel appointed a Customer Service director in February this year and she left for another role in June. I think that pretty much sums up the situation with Yodel.
I have no problem with the O2 network but upgrades are just becoming more hassle every time.

Re: Discusted with o2 upgrade service
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on ‎15-09-2011 12:28
o2 also dont deliver phones. its a delivery company. if you are ordering a popular handset, stock can go fast.
its all part of ordering popular phones over the phone or online. its to be expected.
you sound like you need the phone desperately, so i recommend you cancel the order and go to a store instead. you might not get the same deal though.

Re: Discusted with o2 upgrade service
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on ‎15-09-2011 15:02

Re: Discusted with o2 upgrade service
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on ‎15-09-2011 15:27
Just a thought - why can't the networks do an order online, collect from store service? OK, have to invest in the software for stock control, but most of the big stores have that facility
different deals online from stores and they come as first come first serve.
most clothes shops do it, like topman etc... but like you said, networks dont.
a lot fo companies dont infact. for example HMV. you buy a dvd from hmv store for £12 but you can buy it online from their website for £3.00.