Discount of my bill

[Jon27]

Hi around six weeks ago or so my data didn't work for 5 days, so I called 02. Who said they'd reduce some money off my next bill. Which they didn't. So I called a couple weeks ago again, and the lady told me they would happily give me a £10 gratitude discount of my next bill, and that I'd see it on my 02 app bill for this month. But again the bill is for the same normal amount I pay per month 

[madasaf1sh · Accepted solution]

@Jon27 

You need to contact o2, and ask, and hopefully you can prove it as if no notes on the system then you wont get it...

All the ways to get in touch with o2 Guide: How to find help & contact O2 

[Jon27]

I'm not sure if my thanks was sent back to you for your help. If not, then thank you for your help and I will call them in the morning as it says between 8am and 8pm to call. Thank you again for replying and reading my comment. I really do appreciate it. Thank you.