Solved: Re: Discount not showing on new tarrif

Anonymous · ‎14-09-2017

Hi all. I took advantage of an offer to upgrade my sim only to 1 year, 15 GB data unlimited calls & texts for £20 p/m (on offer until Oct 4th, usually £35 p/m). However on MyO2 the tarrif says £35. Any ideas?

MI5 · ‎14-09-2017

Your MyO2 always shows the full tariff price. The discount will be applied when the bill is produced and you will have a bolt on showing the discount in the tariff section.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎14-09-2017

Your MyO2 always shows the full tariff price. The discount will be applied when the bill is produced and you will have a bolt on showing the discount in the tariff section.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎14-09-2017

As above^^^. I had similar his year where my tariff was half price for 6 months. It always showed the full price in My O2 but indicated the reduced price in the bill breakdown each month.

Veritas Numquam Perit

Anonymous · ‎14-09-2017

Thank you both! Have a nice day. X

Marjo · ‎15-09-2017

Welcome to our forum @Anonymous! Awesome to see you got your query solved, thanks @MI5 ad @Cleoriff for your help as always!

Zazai · ‎16-04-2020

30% retail colleague discount not been applied to my new contract i can't contact o2 can't find their email. Just wanna know my discount not been applied.

MI5 · ‎16-04-2020

@Zazai

Guide: O2 Open & Friends and Family discounts - How to sign up

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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