Discount code

[Sheils]

My discount code from o2 open won't apply with my upgrade

[Cleoriff · Accepted solution]

Hi @Sheils 

Guide: O2 Open & Friends and Family discounts - How to sign up 

You need to call O2. All numbers are in this guide

Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

[MI5]

@Sheils 

Are you within 28 days of upgrading?

These devices are currently excluded too:

Our O2 Open discount is currently not available on these devices: Apple AirPods 2019, Apple AirPods Pro, Apple Watch Series 6, Apple Watch SE, Apple iPad 8th Generation, Apple iPad Pro 12.9 inch 2020, Apple iPad Pro 11 inch 2020, Apple Watch Series 5, Samsung Galaxy Book Flex2 5G, Samsung Galaxy Z flip and Samsung Galaxy S20 Ultra 5G 512GB (discount is available on Samsung Galaxy S20 Ultra 5G 128GB), Samsung Galaxy Buds Live, Samsung Galaxy Watch3 (Bluetooth and 4G connected) and Samsung Galaxy Watch Active2 (4G connected).