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Disconnection

hillman123
Level 1: Joiner
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on ‎03-04-2020 14:06

on ‎03-04-2020 14:06

My phone has been disconnected and I can't get in touch with anyone to get it back on.
Message 1 of 7
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MI5
Level 94: Supreme
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on ‎03-04-2020 14:08

on ‎03-04-2020 14:08

https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 7
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Bambino
Level 85: Esteemed
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on ‎03-04-2020 14:08

on ‎03-04-2020 14:08

@hillman123 Please see this link: https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

I DO NOT WORK FOR O2



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hillman123
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on ‎03-04-2020 14:12

on ‎03-04-2020 14:12

Still doesn't work as they are prioritising other calls
Message 4 of 7
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Bambino
Level 85: Esteemed
In response to hillman123
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on ‎03-04-2020 14:14

on ‎03-04-2020 14:14

@hillman123 Are you calling the Payment Management Team number? This will be a very busy time of day. Best time to call is 8 am.

I DO NOT WORK FOR O2



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Message 5 of 7
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Michala
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on ‎03-04-2020 14:27

on ‎03-04-2020 14:27

I’ve been disconnected too , my account is at £0 but my calls get diverted to the payment line which then cuts me off as my account is £0 so I can’t call anyone at all to get this sorted any ideas what I can do ?
Message 6 of 7
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Lisa6
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on ‎03-04-2020 14:27

on ‎03-04-2020 14:27

I tried calling at 8am . Still couldn't get through. O2 is just not answering any calls.
Message 7 of 7
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