Disconnection

Iyaz · ‎01-04-2020

Hi I think my phone has been disconnected and I have made payment and it’s not coming back on I have tried so many option to speak to customer service but it seems like you can’t speak to someone in person I tried live chat customer service but can’t get through to anyone.. I can’t get out of my house and I only have my mobiles my family can’t get in touch with me... it is so frustrating can someone please help

MI5 · ‎01-04-2020

@Iyaz

You could try calling via Skype https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104/highlight/true#M181823

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Bambino · ‎01-04-2020

@Iyaz You can try calling the Payment Management Team

0800 902 0217

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104/highlight/true#M181823

I DO NOT WORK FOR O2

O2

Disconnection

CANCELLED CONTRACT LAST MONTH AND MOVED TO TESCO ...

Charged double for Monthly Bill

Phone blocked

Sim only renewal coming up

Calls and SMS temporarily unavailable