cancel
Showing results for 
Search instead for 
Did you mean: 

Disconnection during call

cheryl65
Level 1: Joiner
  • 2 Posts
  • 2 Topics
  • 0 Solutions
Registered:

I have been happy with my service until recently, i have been getting poor quality sound and my phone disconnects after a short time

very irritating

Cheryl 

Message 1 of 3
90 Views
1 ACCEPTED SOLUTION

Accepted Solutions

jonsie
Level 94: Supreme
  • 86802 Posts
  • 594 Topics
  • 5058 Solutions
Registered:

First thing to try is replacing the sim card

Easiest way is an O2 store

Also check this

Guide: How can I sort out my network issues? 

2020-Awards-jonsie5695219-2




O2 Social Media

SM Icons(Twitter |
Instagram | Facebook)




































5695219-2

View solution in original post

Message 2 of 3
87 Views
2 REPLIES 2

jonsie
Level 94: Supreme
  • 86802 Posts
  • 594 Topics
  • 5058 Solutions
Registered:

First thing to try is replacing the sim card

Easiest way is an O2 store

Also check this

Guide: How can I sort out my network issues? 

2020-Awards-jonsie5695219-2




O2 Social Media

SM Icons(Twitter |
Instagram | Facebook)




































5695219-2
Message 2 of 3
88 Views

colin-thames1
Level 1: Joiner
  • 5 Posts
  • 1 Topics
  • 0 Solutions
Registered:

HI Cheryl

This may not apply to you but I believe iPhone 12 and 13 models had some issues with disconnections and I experienced this.  It seemed to happen when moving from one mast to another.  The latest iOS update was documented to address this.

Message 3 of 3
79 Views