Disconnected

[Cat_B]

I was late paying my bill and was disconnected. I paid the bill on Friday 22nd May, the same day I received the default notice letter stating I had X days to pay the bill, so paid well within that time limit.

My phone still hasn't been reconnected.

I called 0800 032 1402 via Skype (fully automated call) and it said that I needed to pay all outstanding bills before I could be reconnected, then went on to say I "owe zero pounds", referred me back to My O2 if I had further questions and hung up on me.

Not sure if this is just a waiting game or how long I'll have to wait (in previous times that I've been late I've been reconnected within an hour, although obviously that was pre-covid), not sure if I've been permanently disconnected, not sure if I need to or even can do anything to get reconnected again. Can anyone advise?

[jonsie · Accepted solution]

Try rebooting the phone

Call them again if that doesn't reconnect you

Guide: Coronavirus Community Help and Support 

[Cleoriff]

@Cat_B 

I doubt anything will happen now as it a bank holiday.

Keep rebooting your phone. You could always try Skype again though, using any numbers in this guide

Guide: Coronavirus Community Help and Support 

0800 587 4005 is currently the best one to call.