Is this disconnection an error or is it the result of a request on your part?
If this is something you requested and you were still within the minimum period, were you advised of early termination fees?
Normally, if you call to close your account while in contract, the system will warn of the possibility of an early termination fee and once put through, the advisor will remind you of the same.
If this didn't happen and you can show you were never advised of an early termination fee, you may still be able to do something about this but bare in mind, it may well be in your contract, something like this:
8.2 This Agreement may be ended either by you or us giving at least 30 days’ notice. You must pay all Charges incurred during the Agreement.
8.3 If this Agreement is ended during the Minimum Period, you must pay the monthly subscription charges up to the end of the Minimum Period. This does not apply if you end the Agreement for the reasons in paragraph 8.4.
Your contract may be worded a little different but will be pretty much the same.
If the disconnection was without your knowledge or prior warning, could you tell us more please?
