Disconnected phone due to not paying bill

[freshjoe]

My phone has been disconnected due to falling behind on bill....I have also lost my job due to this absolutely nuisance of a virus covid 19. Can anyone help me pls

[MI5 · Accepted solution]

@freshjoe 

Contact payment management team Guide: Coronavirus Community Help and Support 

[freshjoe]

Tried all different numbers its an automated service and keeps cutting me off..... its absolutely bizarre that o2 don't have people working from home...!! Its a really bad time and I need 2 keep in contact with family.

[jonsie]

Everything is taking longer due to the lockdown. Call centres and social distancing means limited staff to handle all the queries. Patience needed I'm afraid.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
Other numbers to try
0800 977 7337
0800 587 4005
0800 0901808

[Maria2]

They have disconnected my husbands because I have fallen behind with my bills due to covid and being on furlough 😞 I can’t even ring him. He can’t accept calls or call out etc ridiculous in this current pandemic. Tried to explain before I need longer to pay it I am Struggling with four phone bills currently.

[pgn]

Hi @Maria2 - you need to call Payment Management team, this morning around 8am is the best time, numbers are here: Guide: Coronavirus Community Help and Support

Persist using any of the options until you get on the queue, then hang in there until a CS Rep takes your call, wait times can be as long as 50mins.