Disconnected line because of unpaid bill

[Efe]

Hi, I have a number devices with o2 but one of the items has a billing issue as I never get a bill as a result the rest of my items have been blocked even though their payment is up to scratch but I cannot even get anyone on all the numbers they have who can help as I always get “ thank you good bye”
I need help
E

[Bambino]

@Efe 

You need to speak to the Payment Management Team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best chance of getting through is calling at 8 am

[TallTrees]

Hi @Efe .. welcome to the o2 community forum 

So sorry to hear that your phone accounts are disconnected.  As mentioned above you do need to continue to try and contact o2 customer service and/or payment management team.  No doubt in these difficult times patience is definitely needed. Some good telephone numbers to help given above. 

Good luck TallTrees 

[Efe]

Hey thanks , but I have tried all of this an no help at all so I am make phone calls I can use my phone when out, nothing . All the numbers I have been given by 02 and others don’t get anywhere other than lost phones everything else is goodbye

[Cleoriff]

Hi @Efe 

There are numerous numbers for O2 in this guide. Guide: Coronavirus Community Help and Support 

Try 0800 587 4005  when they open at 8am.

[LukasB]

Hey @Efe did you manage to speak to someone from the payment management team or are you still having trouble?