Disconnected from live chat

[Rachel3]

I was upgrading via live chat and my chat session got disconnected just before the order was completed. I wasn’t able to get a transcript either. I believe all services are now closed and I was hoping to place my order tonight so that I could receive my phone today as my current handset is broken. Is there any way of continuing with this order? 

Thanks 

[Cleoriff]

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@Rachel3 wrote:

I was upgrading via live chat and my chat session got disconnected just before the order was completed. I wasn’t able to get a transcript either. I believe all services are now closed and I was hoping to place my order tonight so that I could receive my phone today as my current handset is broken. Is there any way of continuing with this order? 

Thanks 

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Hi @Rachel3 

No unfortunately. Customer service is closed now.

You need to check with customer services tomorrow by speaking to someone (don't use Live Chat. Check whether anything was ordered. https://www.o2.co.uk/contactus

If not you could place your order with them.

However, you would be better off going instore if you have one close by. You stand more chance of finding the phone you want in stock

Hope that helps and welcome to the forum

[jonsie]

Your best option is to call customer service in the morning but it's unlikely you will get the phone tomorroww.

Guide: How to find help & contact O2 

[Rachel3]

Thank you

[Cleoriff]

No problem @Rachel3 

Hope you get your new phone soon

[jonsie]

As @Cleoriff says, if you need the phone today then instore is your best option. I would still call customer service to make sure the order didn't auto-complete. O2 have this weird ordering and payment system.

Good luck

[Anonymous]

If it was live chat then I got a funny feeling that the order did not actually happen

[EmilieT]

Hi @Rachel3, and welcome to the forum 

I'm sorry to hear the chat session disconnected halfway through your upgrade. It'd be great if you could let us know how you got on with this order in the end, and if you need any further help at all, please let us know!