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Disconnected account

Anonymous
Not applicable

on ‎02-01-2015 08:59

on ‎02-01-2015 08:59

When I log into my account it tells me "disconnected". I have kept my number from the last upgrade, so I am presuming that the account showing is my old contract/ account number. Why does it not find my newer details and how do I change the account number????
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Cleoriff
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on ‎02-01-2015 09:03

on ‎02-01-2015 09:03

Hi

How long have you had your new account?

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Cleoriff
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‎02-01-2015 09:07 - edited ‎02-01-2015 09:08

‎02-01-2015 09:07 - edited ‎02-01-2015 09:08

It may well be if its a recent account... it has not updated itself yet..?

http://www.o2.co.uk/myo2

If the wrong details are showing you will need to contact Customer services on 202 for contract or 4445 for PAYG

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Anonymous
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In response to Cleoriff

on ‎02-01-2015 09:10

on ‎02-01-2015 09:10

About 18 months
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Anonymous
Not applicable

‎02-01-2015 09:15 - edited ‎02-01-2015 09:16

‎02-01-2015 09:15 - edited ‎02-01-2015 09:16

Certainly sounds like a glitch.

Possibly ring O2 Customer Services which is 202 for Contract http://www.o2.co.uk/contactus for help as Indicated.
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MI5
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on ‎02-01-2015 11:33

on ‎02-01-2015 11:33

It would suggest to me that you are logging in with the wrong details for your new account.
I'd call cs on 202 and get your log in reset and also check what email you have registered.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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