Disappointed with customer service, won't give me advertised tariff

[Anonymous]

I've just had THE most frustration conversation and still don't understand why there is a £16 simplicity deal with 50% extra data advertised but I can't have it, I can only get 500mb, not the 750mb advertised because the 'system doesn't allow it'. Grrrrrr.
Never had problems with 02 before but I don't like the new refresh option, the automated phone system is a nightmare, email customer service has gone, and now this. I have been with them for years but am seriously considering moving when my contract runs out in a couple of months.

[Anonymous]

Does anyone from O2 respond to any messages here?

[MI5]

Who have you sent a message to?
We are all customers, there is only Toby & Chiara that are here in official O2 capacity and they are forum admins, not CS.

[jonsie]

No official input on here from customer service. Admin may try and help however but posting here will not get picked by customer service.

[Anonymous]

Ok. Thank you, I just wondered if customer service would help out here as it seems we can't email anymore and I had no joy on the phone. Guess I'll just bide my time till my contract runs out. Thank you for your replies.

[jonsie · Accepted solution]

This is the Email link.