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Anonymous
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Accepted Solution

Disable balance notifications

I have a new phone and every time I send a text I keep getting a notification telling me to text balance to 20202 etc etc.  It's driving me mad!  Does anyone know how to disable these notifications?

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Posts: 98,523
Topics: 545
Solutions: 12,411
Registered: ‎04-04-2012

Re: Disable balance notifications

Call customer service on 4445 and ask them to turn off balance notifications.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 3
Registered: ‎24-04-2018

Re: Disable balance notifications

Hiya, I've got the same issue as OP.
I've contacted CS on 4445 and was told it's not possible to turn these off, can anyone confirm that it's no longer possible?

Thanks.

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Posts: 79,724
Topics: 570
Solutions: 3,783
Registered: ‎04-01-2009

Re: Disable balance notifications

Speak to them again. It is still possible so hopefully next time you get through to someone who knows what they are talking about.

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Posts: 98,523
Topics: 545
Solutions: 12,411
Registered: ‎04-04-2012

Re: Disable balance notifications

Balance notifications most certainly can be turned off.
What can’t be are the recorded announcements at the start of your calls stating “this is a free call” etc.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 3
Registered: ‎24-04-2018

Re: Disable balance notifications

OK, thanks for the info jonsie and MI5!

I'll give them another ring a bit later on, would be a bit awkward if I got connected to the same person again. =]

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Posts: 79,724
Topics: 570
Solutions: 3,783
Registered: ‎04-01-2009

Re: Disable balance notifications


@BRT wrote:

OK, thanks for the info jonsie and MI5!

I'll give them another ring a bit later on, would be a bit awkward if I got connected to the same person again. =]


Not much chance of that. If they listened to your previous call I would imagine the adviser has gone for further training....

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Level 1: Joiner
Posts: 3
Registered: ‎24-04-2018

Re: Disable balance notifications

Right, I've contacted customer services again and there were no issues this time, I've had the notifications disabled.

Thanks again for the help. Smiley Happy

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Posts: 98,523
Topics: 545
Solutions: 12,411
Registered: ‎04-04-2012

Re: Disable balance notifications

Good to hear Smiley Happy
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Posts: 79,724
Topics: 570
Solutions: 3,783
Registered: ‎04-01-2009

Re: Disable balance notifications

Told you the adviser had gone for more traing! Glad you had it sorted this time laughing