Disable balance notifications

[Anonymous]

I have a new phone and every time I send a text I keep getting a notification telling me to text balance to 20202 etc etc.  It's driving me mad!  Does anyone know how to disable these notifications?

[MI5 · Accepted solution]

Call customer service on 4445 and ask them to turn off balance notifications.

[BRT]

Hiya, I've got the same issue as OP.
I've contacted CS on 4445 and was told it's not possible to turn these off, can anyone confirm that it's no longer possible?

Thanks.

[jonsie]

Speak to them again. It is still possible so hopefully next time you get through to someone who knows what they are talking about.

[MI5]

Balance notifications most certainly can be turned off.
What can’t be are the recorded announcements at the start of your calls stating “this is a free call” etc.

[BRT]

OK, thanks for the info jonsie and MI5!

I'll give them another ring a bit later on, would be a bit awkward if I got connected to the same person again. =]

[jonsie]

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@BRT wrote:

OK, thanks for the info jonsie and MI5!

I'll give them another ring a bit later on, would be a bit awkward if I got connected to the same person again. =]

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Not much chance of that. If they listened to your previous call I would imagine the adviser has gone for further training....

[BRT]

Right, I've contacted customer services again and there were no issues this time, I've had the notifications disabled.

Thanks again for the help.

[MI5]

Good to hear

[jonsie]

Told you the adviser had gone for more traing! Glad you had it sorted this time