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Direct debit

Adrian11
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How do I change my direct debit to another bank.
A Reynolds
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Cleoriff
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Hi @Adrian11 

 Via MyO2 http://www.o2.co.uk/myo2 under Manage My Details

*The Game Is On*

Girl in a jacket

View solution in original post

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Cleoriff
Level 94: Supreme
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Hi @Adrian11 

 Via MyO2 http://www.o2.co.uk/myo2 under Manage My Details

*The Game Is On*

Girl in a jacket
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webwiz
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Well if it's there it's well hidden. Can you post a screenshot of it?

I can't find it on line, I can't get through on the phone, I have closed the bank account currently used so the next collection will fail and it's not my fault.

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Cleoriff
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@webwiz 

Its here

My Details.PNG

 

Pay no attention to that screenshot info, there is an option to change bank etc

Guide: How-to guide for My O2(section 6 in this guide)

*The Game Is On*

Girl in a jacket
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webwiz
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Thanks, I found the place to change the bank but just get "Sorry, there was an error updating your payment details. Please try again later." Tried again with same result

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Cleoriff
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@webwiz 

Then your best bet is to call O2

 All numbers are in this guide

Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

*The Game Is On*

Girl in a jacket
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