Direct debit

[Adrian11]

How do I change my direct debit to another bank.

[Cleoriff · Accepted solution]

Hi @Adrian11 

 Via MyO2 http://www.o2.co.uk/myo2 under Manage My Details

[webwiz]

Well if it's there it's well hidden. Can you post a screenshot of it?

I can't find it on line, I can't get through on the phone, I have closed the bank account currently used so the next collection will fail and it's not my fault.

[Cleoriff]

@webwiz 

Its here

Pay no attention to that screenshot info, there is an option to change bank etc

Guide: How-to guide for My O2(section 6 in this guide)

[webwiz]

Thanks, I found the place to change the bank but just get "Sorry, there was an error updating your payment details. Please try again later." Tried again with same result

[Cleoriff]

@webwiz 

Then your best bet is to call O2

 All numbers are in this guide

Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call