Direct debit

[Debs2]

My payments showing on my acc as paid now for the past 5 days and balance 0.00 but the direct debits die today and still nothing been taken??

[jonsie]

O2 seem to be having problems taking direct debits

You need to call O2 then choose any of the options, fraud etc
Everything is taking longer due to the lockdown. Call centres and social distancing means limited staff to handle all the queries. Patience needed I'm afraid.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
Other numbers to try
0800 977 7337
0800 587 4005
0800 0901808
Download and use Skpe to call any of the free numbers