Direct debit taken but bill was zero

[Sue_H]

We have recently moved out of the UK and I cancelled my account with O2 back in June. I paid a final bill in July. I received an email the first week of August to say my August bill was zero 'nothing to pay', but today I see that the direct debit has been taken from my UK bank account. How can I get this refunded, please? I am having trouble contacting anyone at O2 because I'm not in the country, I no longer have my O2 mobile number and can't find a 'landline' number to call from Canada to speak to customer service. Please help!

[Cleoriff · Accepted solution]

@Sue_H 

You need to call customer service.

Call 0344 809 0202

If you have no access to a phone then use Skype to call 0800 032 1402

All other numbers and methods of contact are in this guide

Guide: Coronavirus Community Help and Support 

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

[Bambino]

@Sue_H Just to add to the advice from @Cleoriff, to call from Canada using Skype dial +44800 032 1402, and obviously bear in mind the time difference.

[Sue_H]

Thank you for your reply. 😊

[Sue_H]

Thank you for your help, I will call them in the morning. 😊