This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Direct debit set up but some reason you aren't taking money

ClaireRobson
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

‎18-06-2024 13:45

‎18-06-2024 13:45

I have received an email saying I'm in arrears with my bill. I have never been in arrears in my life. Please explain why my direct debit has been cancelled as I have not cancelled this myself. The only change I have done with my bank is I've changed my surname to married name (from Hartley to Robson? My account number or sort code hasn't changed. Can someone explain correct this please. 

Message 1 of 3
308 Views
0 Kudos
2 REPLIES 2

MI5
Level 94: Supreme
  • 150653 Posts
  • 645 Topics
  • 28689 Solutions
Registered:

‎18-06-2024 13:48

‎18-06-2024 13:48

@ClaireRobson 

This looks like something you’d need to call O2’s customer service team about – give them a call on 202, 0344 809 0202, or specific payment management number 0800 902 0217 / 0800 032 5302
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 3
304 Views
0 Kudos

Bambino
Level 85: Esteemed
  • 24241 Posts
  • 1055 Topics
  • 3803 Solutions
Registered:

‎18-06-2024 15:07

‎18-06-2024 15:07

@ClaireRobson Did you follow O2's name change procedure? 

Changing my personal details | Account and Billing | Help & Support | O2

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 3 of 3
271 Views
0 Kudos
Top Kudoed Authors
View all
Top