Direct debit change

[Simcity]

Hi

Spoke to O2 yesterday to add an additional line. I confirmed that the current DD was fine but he still took the bank details again. This morning I got a text and email below. My O2 app still has the correct payment method of DD. Anyone else had this? 

'Just letting you know your payment method has been changed to One Time. This means you will need to make payment of your monthly bill manually. You can do this using MYO2 or by calling 202. Didn't request this change or you wish to reinstate your Direct Debit? Call us on 202 (free from your mobile).'

[Cleoriff · Accepted solution]

@Simcity 

You need to contact payment management.

Details here Guide: How to find help & contact O2 

To pay bills, ask for payment extensions or query bills etc, you need to contact the Payment Management Team.

You can reach the Payment Management team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best time to call is around 8.00am