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Direct Debit

SMorgan
Level 1: Joiner
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The bill is paid monthly by direct debit and after checking that everything has been paid and there is no outstanding balance, I am still getting emails saying there is something wrong with it. 

 

Please could you check and confirm everything is fine. 

 

Thank you. 

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pgn
Level 76: Forum Legend
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Have you checked in your MyO2 to see what's happening, @SMorgan?

Nobody here can access your account, but if you use Social Media, you can get someone on the O2 side there to have a look for you. The link just below has the ways...  Good luck!

Message 2 of 4
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MI5
Level 94: Supreme
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Registered:

@SMorgan 

You can get in touch with Payment Management team on 0800 902 0217
Payment Management opening hours:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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SMorgan
Level 1: Joiner
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Yeah, everything seems fine with bills and nothing outstanding but I'll give them a call today 

 

Thanks 

Message 4 of 4
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