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Direct Debit

Andre1313
Level 1: Joiner
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on ‎06-12-2023 15:23

on ‎06-12-2023 15:23

Hiya

 

I've been informed of a direct debit change via about 11 emails since yesterday. Decided to log into myo2 and see what is going on and pay my bill while I was there ... whole new payment system, which is awful. Noticed my airtime bill was nowhere to be found, just cannot pay it and then find out that is what the direct debit is for. Only problem is, I never asked for or authorised a direct debit. I've tried since yesterday to get through to someone and of course that's impossible so what exactly am I supposed to do?

 

Any info would be greatly appreciated.

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MI5
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on ‎06-12-2023 15:28

on ‎06-12-2023 15:28

@Andre1313 

You have been moved to the new billing system which means O2 are required to set up a new direct debit to pay your bills from.

Direct debits are part of the T&C's and we'd strongly advise you to leave it in place and never worry about having to pay manually in the future.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Andre1313
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‎06-12-2023 15:34 - edited ‎06-12-2023 15:34

‎06-12-2023 15:34 - edited ‎06-12-2023 15:34

Finally! got through to someone (Kyle) and it has been sorted efficiently ... what an employee! 

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Oxonian
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on ‎07-12-2023 17:47

on ‎07-12-2023 17:47

@Dave-O2 

Some positive feedback from @Andre1313 for you to relay to Kyle please. 

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Dave-O2
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on ‎08-12-2023 09:08

on ‎08-12-2023 09:08

Thanks @Oxonian 

 

@Andre1313 So I can get this fed back, can you please drop me a PM with your mobile number and the date and time you spoke with Kyle? 😊

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