cancel
Showing results for 
Search instead for 
Did you mean: 

Direct Debit

Kk8
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi, I changed my tariff last month, I got new sim, swap them and already using new, I should pay since then 15 per month, but I got notice thad in this month they charge me not like for new deal but my old price. Should I cancel old direct debit and then O2 can set up new one?

Message 1 of 2
108 Views
1 ACCEPTED SOLUTION

Accepted Solutions

madasaf1sh
Level 68: Extraordinaire
  • 5889 Posts
  • 32 Topics
  • 1923 Solutions
Registered:

@Kk8 

 

Your first Direct Debit, after changing tariff is pro rata's at the old monthly charge and then the new rate. 

 

You can check your bill in myo2 but if you need more help If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

 

 

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





View solution in original post

Message 2 of 2
96 Views
1 REPLY 1

madasaf1sh
Level 68: Extraordinaire
  • 5889 Posts
  • 32 Topics
  • 1923 Solutions
Registered:

@Kk8 

 

Your first Direct Debit, after changing tariff is pro rata's at the old monthly charge and then the new rate. 

 

You can check your bill in myo2 but if you need more help If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

 

 

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





Message 2 of 2
97 Views