Direct Debit

[Kev2020]

Whatisthe easiest way to change my DD, it says it can be done on MyO2 but I cannot find the page .

kev

[Cleoriff · Accepted solution]

@Kev2020 

You can change the bank details in your direct debit via MY O2 but to change the date you have to contact O2

Guide: Coronavirus Community Help and Support 

[Kev2020]

Hi

thanks, I think/hope I have sorted it now 

More info

[Cleoriff]

Good news @Kev2020 

[mark245]

Given current reduced phone contacts, I was going to change my DD online. I found a link to change DD details but a message says to contact O2 directly if it is a different bank, so my new a/c and sort code is not enough? Can anyone answer this or wqill I have to call O2 customer services?

Thank you.

Mark

[Cleoriff]

@mark245 

If you are changing the bank details, you can do this via My O2 https://www.o2.co.uk/myo2 

under Manage My Details.

You won't be able to change the date though.

[mark245]

The website says to contact them if it is a different bank which it is. Previously when spoken over the phone the only wanted sort code and a/c so I am no clearer if I can just change these details and it will still work without calling them.

[MI5]

@mark245 

You shouldn't need to call them for that.

Account number and sort code should be all they need.