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Registered: ‎06-05-2020
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Direct Debit

Whatisthe easiest way to change my DD, it says it can be done on MyO2 but I cannot find the page .

kev

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Registered: ‎14-01-2013

Re: Direct Debit

@Kev2020 

You can change the bank details in your direct debit via MY O2 but to change the date you have to contact O2

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Level 1: Joiner
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Registered: ‎06-05-2020

Re: Direct Debit

Hi

thanks, I think/hope I have sorted it now 

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Re: Direct Debit

Good news @Kev2020 

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Level 1: Joiner
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Registered: ‎03-10-2013

Re: Direct Debit

Given current reduced phone contacts, I was going to change my DD online. I found a link to change DD details but a message says to contact O2 directly if it is a different bank, so my new a/c and sort code is not enough? Can anyone answer this or wqill I have to call O2 customer services?

 

Thank you.

 

Mark

 

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Re: Direct Debit

[ Edited ]

@mark245 

If you are changing the bank details, you can do this via My O2 https://www.o2.co.uk/myo2 

under Manage My Details.

You won't be able to change the date though.

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Re: Direct Debit

The website says to contact them if it is a different bank which it is. Previously when spoken over the phone the only wanted sort code and a/c so I am no clearer if I can just change these details and it will still work without calling them.
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Registered: ‎04-04-2012

Re: Direct Debit

@mark245 

You shouldn't need to call them for that.

Account number and sort code should be all they need.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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