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Direct Debit date NOT changed as requested

Anonymous
Not applicable

I called O2 last month to amend my Direct Debit date and this month they still attempted to take the money on the wrong date, this means i am now going to be charged by my bank! How can I change this and it actually change without having to wait to see if they do it again next month?!

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jonsie
Level 94: Supreme
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Hope you get this sorted, life is hard enough without being hit by unfair bank charges.

Message 11 of 12
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Anonymous
Not applicable
Hey @Anonymous how are you getting on with this? Have you been able to solve it with CS?
Message 12 of 12
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