Solved: Difficulty paying my bill due to no job

jane46 · ‎09-04-2020

Please note I have lost my job due to convid-19 and I’ve got no income to pay my bill and I’m really worried regarding this and don’t know what to do as I can’t get in contact with 02

jonsie · ‎09-04-2020

You can reach the Payment Management team on 0800 902 0217
or08005884213
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
You can try calling using Skype
https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104/highlight/true#M181823
Best time to try to get through is 8 am

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

View solution in original post

Bambino · ‎09-04-2020

@jane46 Please see this: Guide: Coronavirus Community Help and Support

I DO NOT WORK FOR O2

jonsie · ‎09-04-2020

You can reach the Payment Management team on 0800 902 0217
or08005884213
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
You can try calling using Skype
https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104/highlight/true#M181823
Best time to try to get through is 8 am

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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