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Different bill price than what i ordered

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Anonymous
Not applicable

on ‎28-11-2017 23:21

on ‎28-11-2017 23:21

Hi. I have purchased a pay monthly sim yesterday which was priced at £16 on the website (it normally costs £26 pounds/month) however, when i log into my o2 account and go into my bills it says that i have to pay £26/month. Does anybody know if it is just a bug or was the discount already over when i purchased it(pretty sure it wasn't as the website says that it's available until 20th of December)?

Thanks for help.

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MI5
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on ‎28-11-2017 23:22

on ‎28-11-2017 23:22

See here for an explanation https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/Where-is-my-discount/bc-p/1075494
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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on ‎28-11-2017 23:22

on ‎28-11-2017 23:22

See here for an explanation https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/Where-is-my-discount/bc-p/1075494
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
Not applicable
In response to MI5

on ‎29-11-2017 00:24

on ‎29-11-2017 00:24

Oh, that explains it.
Thank you!
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MI5
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on ‎29-11-2017 06:33

on ‎29-11-2017 06:33

My pleasure.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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