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Level 1: Joiner
Posts: 4
Registered: ‎17-12-2017
Accepted Solution

Didnt receive the legal papers

Hi i just ordered a new pay monthly phone im a existing pay monthly customer but i didn't receive the legal documents for the new contract
Level 63: Greatness Assured
Posts: 12,034
Registered: ‎31-03-2010

Re: Didnt receive the legal papers

@Bilal Have you received any emails?

I DO NOT WORK FOR O2

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Level 1: Joiner
Posts: 4
Registered: ‎17-12-2017

Re: Didnt receive the legal papers

No
Posts: 86,025
Topics: 526
Solutions: 10,769
Registered: ‎04-04-2012

Re: Didnt receive the legal papers

Check your spam folder too.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Level 1: Joiner
Posts: 4
Registered: ‎17-12-2017

Re: Didnt receive the legal papers

I did but when placed the order after that it said your order has been placed successfully and they took upfront amout too
Level 63: Greatness Assured
Posts: 12,034
Registered: ‎31-03-2010

Re: Didnt receive the legal papers

[ Edited ]

@Bilal It's very likely that the phone you ordered is out of stock. O2's stock reporting isn't live, but they like to take the customer's money anyway. It's called an unscrupulous, but legal business practice.

I DO NOT WORK FOR O2

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Posts: 67,685
Topics: 663
Registered: ‎14-01-2013

Re: Didnt receive the legal papers

@Bilal

You will just have to ring customer services tomorrow

https://www.o2.co.uk/contactus

*The Game Is On*


Posts: 66,589
Topics: 543
Solutions: 3,345
Registered: ‎04-01-2009

Re: Didnt receive the legal papers

Call customer service 202 in the morning to check the status of your order.