I brought the new Samsung fold 5 in August and never recieved the code to purchase the ear pods for £1. I've called o2 5 times over many days and never get a positive response other than I will get a response within a week but nothing. How can I get this code?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues. Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
However, complaints typically take eight weeks to resolve and Customer Services are unlikely to want to interact with you whilst your complain is under consideration. Hence, i suggest that you continue to press Customer Services for a few more days and regard the complaints' route as a last resort.
