Did not ring number on my bill! 09030280096

[Anonymous]

Hi

I have just been on to a Guru about a series of calls to a 090 I did not make. I have been charged for these calls bringing my monthly bill higher than expected. O2 maintain that I made these calls but I can see on my phone's call log (not on the o2 billing app) that no call was received or made from this number.

I wouldn't do that anyway. Initially they said they would refund the money but then received a text saying no (also bizarre). 

What can I do about this? I did not make these calls yet am being charged for them!!

I have looked the number up online and this seems to be an ongoing problem from lots of different operators, especially sky

This is what phonepayplus says about them but note when I look this number up noone has made or received calls like this, they just show up on the bill.

http://www.phonepayplus.org.uk/about-us/number-checker/check-a-number-results 

 Please tell me what I can do to get a refund and this sorted and blocked. 

[Cleoriff]

Hi @Anonymous If you are convinced you did not call these numbers and are getting nowhere with customer services...then make a complaint via this link http://www.o2.co.uk/how-to-complain

[Anonymous]

Hi @Cleoriff thanks for the reply. Just been on to the call centre and have been credited some money. This does not solve the problem as I feel this is an instance of fraud.

[Cleoriff · Accepted solution]

@Anonymous I agree. Have a read through this guide on premium rate scams You will find a link there to report to phonepayplus http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Have-you-fallen-for-or-been-conned-into-a-premium-rate-scam-What/m-p/968023/highlight/true#M112290

[Bambino]

@Anonymous Have you reported this to PhonePayPlus or did you just look up the number? If you haven't reported it to them yet, you should.

[MI5]

Get the contact details off phonepayplus and call the company charging you for a refund.

[Anonymous]

Yes I've had the same problem! 

[Cleoriff]

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@Anonymous wrote:

Yes I've had the same problem! 

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Then follow the advice given above @Anonymous

[jonsie]

Please follow the advice given in all good faith by people who give up their time to help customers. The advice on here can be much more likely to help rather than the sometimes (in my opinion ) unhelpful response from customer service.