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Did not receive Apple Music code

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pondering1982
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on ‎03-02-2022 15:58

on ‎03-02-2022 15:58

I took out an iPhone pay monthly plan on **Personal info**22. I have the priority app on my phone. So far I have not received any text about redeeming the Apple Music offer. The o2 app says all advisors are busy. Can anyone offer any advice?

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MI5
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on ‎03-02-2022 16:14

on ‎03-02-2022 16:14

@pondering1982 

It should be sent after 14 days.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.
Thanks.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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on ‎03-02-2022 16:14

on ‎03-02-2022 16:14

@pondering1982 

It should be sent after 14 days.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.
Thanks.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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pondering1982
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on ‎03-02-2022 16:45

on ‎03-02-2022 16:45

Yes I have been waiting 3 weeks. Thank you for the links so I have messaged them on Twitter.

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pondering1982
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on ‎03-02-2022 17:38

on ‎03-02-2022 17:38

I spoke to Customer Service on 202 and was told by the O2 agent that if I take my proof of purchase and ‘show it to Apple’ that Apple would then give me the free months of Apple Music. It sounded like a likely story, but I tried it anyway which Apple support live chat quickly shot down.

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