Did I pass the Credit Check?

[MrImpatient31]

Hello all, 

I appreciate this maybe a bit premature as I did only order this morning but I wondered if any of you knew of a way to find out if I passed the credit check on my pay monthly contract. A little impatient just because my current phone is near-on un-usable and I need it for work.

Im an existing customer with O2, but only for a tablet and Xbox but no phone. I placed the order today, paid the upfront cost and signed the agreement during the checkout process. I've also received an email titled 'We've received your order. You're all set...' and 4 other emails, all containing attachments(PCCI, CCA, T&C and key information)

It all looks as though it should be fine, but my credit history is quite average so I wouldn't be surprised to be turned away, and Live Chat representative told me that I have passed the credit check and that the credit check is still being processed by the credit team in the same conversation so I'm unsure.

Any ideas for Mr Impatient over here?

[Cleoriff · Accepted solution]

Hi @MrImpatient31 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

[MI5]

@MrImpatient31 Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks

[MrImpatient31]

Are they likely to know more than the Live Chat team?

[Cleoriff]

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@MrImpatient31 wrote:

Are they likely to know more than the Live Chat team?

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Yes. They are the sales team.