Thought I'd post on here as I've been trying many other avenues, and banging my head against the proverbial brick wall...
The saga is probably too long to post here, but the summary is that O2 sent me the wrong phone (turned out only for use in Korea) as an upgrade. Rather than send out the correct phone with a courier and collect the wrong one, it was a Jiffy bag to return the old and then wait.... Im now paying for the phone which I don't have. I've sent 7 emails to the published complaints mail address, but had nothing beyond the auto reply promising me a response in 7 days (this has being going on since late August)
My calls to 202 are testing my patience to the limit.
I've just printed all my emails and posted to the published address.
Any other ideas out there how to get their attention?
(oh yeah, tried Twitter / X too - got totally aired there too)
