Device plan

[Debs242]

I’m looking to pay off more of my monthly device plan. I can’t do it online without having to phone 202 however when phoning 202 I don’t seem to get anywhere. Can anyone help me here I’m getting annoyed I’ve been trying for the last few month to do this. I received a letter from o2 about my credit agreement and to pay either the full amount or another amount each month. This has caused my credit score to go down as a result 😕

[MI5]

@Debs242 

As long as you pay the agreed amount each month it won't degrade your credit score, however, should you wish to call, all numbers are here Guide: Coronavirus Community Help and Support 

Or 202 from your O2 mobile.
Advice from an O2 Guru to get through:
When you call 202, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.