on 10-05-2020 18:34
Can you please explain what device contract is? I am on a Sim only contract and would have expected my " End Contract Pice" would have reduced each month but this does not seem to be the case. I do not understand why when the paynent for my device was completed at the end of my last contract.
10-05-2020 19:00 - edited 10-05-2020 19:06
On a sim only contract you are just paying for a tariff you purchase and using that in your own phone. That tariff will remain unchanged through the length of the simo contract (unless you have a promotional offer of say 6 months reduced price).
A Refresh contract is paid in 2 parts. 1 part for for device, and the 2nd part for the airtime you use. When you pay off the device, you continue paying for the airtime, unless you upgrade
If you are on a Refresh contract and your device was paid off last month then you are probably still paying the airtime. I know you say you are on a sim only contract now, although I have to ask, did you upgrade to a sim only contract when your contract ended?
on 10-05-2020 22:23
10-05-2020 22:40 - edited 10-05-2020 22:43
If your contract ended that meant the device was paid off and yours to do what you want with it.
The fact you upgraded to a sim only contract is fine but you should not still be paying for the phone.
You need to contact Customer service and ask them to sort this out. Guide: Coronavirus Community Help and Support
If you read the guide I posted about Refresh you will understand it better.
O2's info on Refresh here
Out of interest, how much are you paying monthly?