Device plan

Kloejane996 · ‎30-07-2018

My device plan has always been 38 pound and now all sudden this month is it 153 considering I paid all my device plan so why this happens ??

jonsie · ‎30-07-2018

It sounds like they are asking for full payment. If you have never missed a bill payment you need to call 202 and ask customer service as we can't access accounts. Possibly an error.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎30-07-2018

@Kloejane996 you will need to contact O2 http://www.o2.co.uk/contactus or check your MyO2 http://www.o2.co.uk/myo2

Edited to correct link.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Anonymous · ‎30-07-2018

Hi @Kloejane996 have you checked your myo2 to see a breakdown of your bill?

EmilieT · ‎31-07-2018

Hi @Kloejane996 and welcome to the forum Please let us know when you find out more about what's going on, hopefully the advice above helps you sort this out but any update from your end will be greatly appreciated too

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