Solved: Device plan

Sallywaj · ‎23-10-2020

Hi,

I’m wondering if I was able to pay the remainder of my device plan and get a new phone as my phones breaking and I don’t have insurance and I really need a new one

MI5 · ‎23-10-2020

Yes, that's it @Sallywaj

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎23-10-2020

@Sallywaj

Yes you can.
Just upgrade in your MyO2 and what you owe will be added at checkout.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Sallywaj · ‎23-10-2020

But isn’t the upgrade total the device plan and the airtime bill tigether

MI5 · ‎23-10-2020

@Sallywaj

No, just the device plan. You're not charged for cancelling the airtime.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Sallywaj · ‎23-10-2020

Ah okay so when I click the upgrade total that amount there I have to pay off and then I can upgrade?

MI5 · ‎23-10-2020

Yes, that's it @Sallywaj

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Sallywaj · ‎23-10-2020

Thank you

MI5 · ‎23-10-2020

You're welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

O2

Device plan

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using phone abroad

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Phone use abroad

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