on 10-05-2020 18:34
Can you please explain what device contract is? I am on a Sim only contract and would have expected my " End Contract Pice" would have reduced each month but this does not seem to be the case. I do not understand why when the paynent for my device was completed at the end of my last contract.
10-05-2020 19:00 - edited 10-05-2020 19:06
10-05-2020 19:00 - edited 10-05-2020 19:06
Hi @Arthur2
On a sim only contract you are just paying for a tariff you purchase and using that in your own phone. That tariff will remain unchanged through the length of the simo contract (unless you have a promotional offer of say 6 months reduced price).
A Refresh contract is paid in 2 parts. 1 part for for device, and the 2nd part for the airtime you use. When you pay off the device, you continue paying for the airtime, unless you upgrade
Guide: How does O2 Refresh work?
If you are on a Refresh contract and your device was paid off last month then you are probably still paying the airtime. I know you say you are on a sim only contract now, although I have to ask, did you upgrade to a sim only contract when your contract ended?
Veritas Numquam Perit
on 10-05-2020 22:23
10-05-2020 22:40 - edited 10-05-2020 22:43
10-05-2020 22:40 - edited 10-05-2020 22:43
If your contract ended that meant the device was paid off and yours to do what you want with it.
The fact you upgraded to a sim only contract is fine but you should not still be paying for the phone.
You need to contact Customer service and ask them to sort this out. Guide: Coronavirus Community Help and Support
If you read the guide I posted about Refresh you will understand it better.
O2's info on Refresh here
https://www.o2.co.uk/help/pay-monthly/o2-refresh-explained
Out of interest, how much are you paying monthly?
Veritas Numquam Perit