Solved: Device plan (tariff)

L1ly · ‎11-07-2022

I’m paying for my Samsung galaxy book but it includes a monthly tariff that I wish that was not included as I have never used the SIM card that the laptop came with but I’m still paying monthly for the plan and I would like to cancel the tariff but still have the device plan.

MI5 · ‎11-07-2022

@L1ly

You have to pay off the device plan first in order to cancel the sim.

Guide: How does O2 Refresh work?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎11-07-2022

@L1ly

You have to pay off the device plan first in order to cancel the sim.

Guide: How does O2 Refresh work?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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