on 25-04-2018 11:40
Hi there,
I'm trying to find out why I am still paying the same amount per month even though I have fully paid off my device plan. 2gb data, no additionals = £29.84 p/m... This is not right surely? I need a new phone but am considering switching because this is essentially stealing.
Any advice?
Thanks
Solved! Go to Solution.
on 25-04-2018 11:43
Where did you get your contract from?
If o2 directly it will be refresh and your device payments stop but you continue to pay the airtime portion.
If you purchased from elsewhere your payments will stay the same even though you have completed the minimum term until you cancel or upgrade.
on 25-04-2018 11:43
Where did you get your contract from?
If o2 directly it will be refresh and your device payments stop but you continue to pay the airtime portion.
If you purchased from elsewhere your payments will stay the same even though you have completed the minimum term until you cancel or upgrade.
on 26-04-2018 10:34
Hi @Richimaru welcome to our forum! Please do let us know if @MI5's reply above would explain this, are you on Refresh? If you reply with a few additional pieces of info as mentioned above we might be able to help in more detail.
on 28-04-2018 10:55
on 28-04-2018 10:55
Ah, I did not know this. Carphone warehouse. I popped into the shop and spoke to a lady who used to work at the 02 shop and she assured me that 02 were actually one of the best providers and (despite removing the ability to email directly) have one of the best customer service policies. She did explain that, by opting out of the promotional newsletters and stuff, you also are opting out of the reminder that your contract is soon to expire - which is a bit naughty but understandable to some extent. I decided to stick with o2 and get the Pixel2.
Thank you for replying. Have a lovely weekend
on 28-04-2018 11:18
on 28-04-2018 11:18
Glad you got sorted out @Richimaru
Welcome to the forum