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Device Upgrade

SarahJKR
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on ‎16-04-2020 12:39

on ‎16-04-2020 12:39

HI

 

I've had my upgrade phone for a few days now but its not as good as I expected.  Am I able to return it and choose another?

 

Many thanks

 

Sarah 

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jonsie
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on ‎16-04-2020 12:42

on ‎16-04-2020 12:42

Yes you are. There should be a returns label in the packing

https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Cleoriff
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on ‎16-04-2020 12:43

on ‎16-04-2020 12:43

Although they aren't accepting returns currently?

Veritas Numquam Perit

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jonsie
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on ‎16-04-2020 12:45

on ‎16-04-2020 12:45

Is this an official statement @Cleoriff 

Anyway maybe call them

Guide: Coronavirus Community Help and Support 

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Cleoriff
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‎16-04-2020 13:03 - edited ‎16-04-2020 13:04

‎16-04-2020 13:03 - edited ‎16-04-2020 13:04

@jonsie wrote:

Is this an official statement @Cleoriff 

Anyway maybe call them

Guide: Coronavirus Community Help and Support 

Just something @MI5 posted a few times @jonsie 

I will PM @Martin-O2 for clarification.

Veritas Numquam Perit

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MI5
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on ‎16-04-2020 13:30

on ‎16-04-2020 13:30

Yes, returns centre is closed and royal mail holding all parcels.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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