Device Plan

[Tani]

I want to cancel my device plan, as I received a call from you and I was told you send me Samsung tab for free and now on my account it’s a device plan to which I didn’t agree and have already taken a payment. How to cancel it ? I can’t get anyone at costumer service.

[MI5]

@Tani 

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
Or advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.

[Bambino]

@O2Waqas or @O2Emma can you please assist @Tani?

[O2Waqas]

Yes no problem @Bambino thank you for the tag,

@Tani I will send you a private message so we can look into this further, 

Thanks 

Waqas