Solved: Device Plan showing as a minus number

LittleBlue245 · ‎16-05-2020

Hi. The device plan on my phone was settled a few months ago, but it's showing on my account as -£105 and the text messages I'm receiving also say this. What does this mean? Can someone help? Thanks.

MI5 · ‎16-05-2020

@LittleBlue245

Yes you can.

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I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5 · ‎16-05-2020

@LittleBlue245

It means you have overpaid and it is in credit.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

LittleBlue245 · ‎16-05-2020

That's what I was wondering - does that mean that I can ask O2 for that money do you know?

MI5 · ‎16-05-2020

@LittleBlue245

Yes you can.

Call them Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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